Cant link accounts

[NA075]

Hi

I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? Many thanks

[XRaySpeX]

Have you tried your online MyEE?

[NA075]

Thank you for your response. It was unsuccessful, and I was requested to call 150. Likewise, I called 150 team and they were not able to link.

[XRaySpeX]

What happens when you try?

[NA075]

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@XRaySpeX wrote:

What happens when you try?

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Unlinked accounts via EE app requests call 150

When I called 150, they told me there was a problem unlinking. I don't know why the link doesn't work for me.

[David-M]

Hi @NA075 and thanks for the post.

Are the details on both accounts correct DOB etc? Was the second account created when an order was placed?

Cheers

David

[NA075]

Thank you very much, yes it is

[Paddy-B · Accepted solution]

Hi @NA075,

Thank you for replying to @David-M, if you send me your details, we can take a look at this for you.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy

[NA075]

@Paddy-B  Thank you for your message. All details have been sent via private message. 

[Dukeofwell]

Hello

I have spoken to BT/EE support on several occasions and had tickets logged but I still have no resolution to my two products I have with EE. I was a BT customer who called EE after receiving an email about moving to EE Broadband. Initially they transfered my daughters mobile from BT to EE and setup a transfer of my BT Broadband package to EE, I have been using EE broadband since the 2nd January with no issues apart from I can not logon via a browser or the EE app to see my broadband configuration. Some of the extra features I signed up to which are only able to be configured via the app are unavailble to me. The message i received from the support teams at BT/EE are they are aware of issues of linking accounts. Any help to get a resolution would be great.

Jason