Cant link accounts

[NA075]

Hi

I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? Many thanks

[MK230862]

I have been trying to link broadband and mobile accounts since 3rd January.

i have called the centre at least 5 times and spent 45 mins in an online chat. They are still not linked.

staff admit it’s a major issue but you don’t seem to be able to resolve it. 

[cmitchell_22]

Hello, 

I have had the same issue too. Got email from EE and moved from BT to EE with my broadband (having already owned an account for my mobile for many years). Unfortunately I had a different email for my EE account and my previous BT account. Have called multiple times and been given tasks to try and fix this by email but not received anything since. 

It's really frustrating to login/ logout of the accounts to check certain things and much more convenient to have them together. 

Has anyone been given a fix for this as of yet? 

Thank you 

[tammclaughlin]

Does anyone have an update on when this will be resolved?

It seems daft that agents are not aware of this serious issue.

We are being billed for services that we cannot even verify we have via our account.

[Sand000]

I have a similar issue… I took out broadband a week ago and now want to link my daughters and husbands phone to have all accounts in one place. The app I’m using for the broadband account offers a “link here” option, but following you get conflicting  information - 

“looks like you’ve linked already” - first message - yes, I know this as I’m trying to put mobiles from one account to another using 1 email address. 

“this email address is already in use choose another” - second message - again, I know this as I’ve just set up broadband with it and now wanting to link all to it. 

C/S said to change the mobile account  email address to the same as broadband and they will link, not the case. Chat said they referred it to a “special team” and it would be done their end. Not the case. 
I just want all accounts under 1, surely th

[tammclaughlin]

And yet we are paying for products we cannot verify we have as we cannot access them on the portal and can't see what we are due to be billed.

I have a dispute open with them as one time I called to get this fixed and they told me the first person set it up wrong and he could save me £6 pm get me a free watch.  Obviously it was too good to be true as I am paying £14 for the data plan which I was only aware of when my bill was paid. I did not call for a watch so this was mis-sold.

[Derang]

Has anyone managed to successfully link accounts either themselves or via 150?

I’m the same, can access my mobile account but not TV, Broadband or home phone.

Did you ever get it sorted or make any progress?

[MK230862]

Nope
Still waiting.
They know the issue but seem unable or unwilling to fix it.
Been waiting since the 3rd Jan and call every week but nothing…..

KR
Mitch

Sent from iPhone

[HENRY45]

Good luck I have been trying for months to link my accounts, I must have talked to every guide and tecky in Newcastle help centre,They just either don`t care or can`t fix the problem keep saying we are working on a fix ???

[tammclaughlin]

I was told on Friday that a fix is coming on the 25th of March 

[Derang]

Thanks @tammclaughlin 

I’ll believe it when I see it 🤣