Banded FTTC

[Harland84]

Hi!

How can I tell EE to reset the cabinet end of my line? I just changed from plusnet to EE, so same technology, same cabinet end. I used to get up to 35Mbps in this line with plusnet and EE offered the same 36Mpbs with a warranted speed of 20 (I cant wait for FTTP or Virgin to get to this road, these speeds are prehistoric...).

My own modem tells me that the line can do more but it is banded to 27Mbps.  

---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
   Running Mode            :      17A       State                : SHOWTIME
   DS Actual Rate          : 27400000 bps   US Actual Rate       :  8654000 bps
   DS Attainable Rate      : 38099680 bps   US Attainable Rate   :  8658000 bps
   DS Path Mode            :        Fast    US Path Mode         :        Fast 
   DS Interleave Depth     :        1       US Interleave Depth  :        1 
   NE Current Attenuation  :       22 dB    Cur SNR Margin       :        8  dB
   DS actual PSD           :     6. 3 dB    US actual PSD        :    12. 3  dB
   NE CRC Count            :        0       FE CRC Count         :    64703
   NE ES Count             :        0       FE  ES Count         :    18830
   Xdsl Reset Times        :        0       Xdsl Link  Times     :        3
   ITU Version[0]          : fe004452       ITU Version[1]       : 41590000
   VDSL Firmware Version   : 05-07-06-0D-01-07   [with Vectoring support] 
   Power Management Mode   : DSL_G997_PMS_L0 
   Test Mode               : DISABLE 
  -------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       32 dB    Far SNR Margin       :        5  dB
   CO ITU Version[0]       : b5004244       CO ITU Version[1]    : 434dc190
   DSLAM CHIPSET VENDOR    : < BDCM >

I tried to call, but the person at the customer service just said that the 25ish that Im getting is inside the brackets and I think didnt understand what I was trying to say.... I have a bit of technical background on networks, pleeeease dont tell me to reset the router hahahha.

[XRaySpeX]

I guess he was trying to say that 27.4 Meg is well above the guaranteed speed of 20 Meg & thus requires no action by EE.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Only if you have an active landline, try the BT Quiet Line Test (QLT), dial 17070 Opt 2, preferably with a corded phone, in the test socket with the router disconnected. If there is any noise, report it to your landline provider as a voice fault (don't mention Broadband). Often sorting out voice faults will fix the Broadband as well.

Reboot the router & plug it into the test socket using a DSL dangly micro-filter. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

[Harland84]

Thanks for your answer. Yeahh I understand, the 20mb are met, so no need to do more.

 No, that is the only plate, directly from the street to a master socket installed by openreach 6 months ago. The line from outside is old but it only goes there, no other terminals in the house. I guess Ill have to wait to see if the banding gets removed by itself... Or just wait for FTTP if thhat ever happens. 

Thanks!

[Mustrum]

@Harland84   when you transferred from PN teh line would have normally have had a DLM reset.

Have you tried with another router, if you have a EE or BT VDSL router post the equivalent page so we can see any differences.

Unlike PN, no one on here can arrange a DLM reset, and as already mentioned unlikely to do so unless you are able to convince CS to do so, talk nicely and off virtual cuppa's and choccy biscuits.

[XRaySpeX]

What do you mean by "only plate"? A master socket fitted only 6 months ago should have a removeable faceplate. Show us a pix.

Are you able to do any of my tests from the test socket?

[Harland84]

@XRaySpeX yeah it can be removed, I meant it is the only one in the house. Master socket 5C with a MK4 plate. Ill try your suggestion this eve with the filter provided by EE. 

@Mustrum I hhave the EE one, it had the same results. Ill plug it this evening and come back here to see if it changes this time.

I dont use the EE one because it cant be set as bridge mode to feed my own Asus Mesh router. So I got a vigor 130 second hand on Ebay.  It was working fine with Plusnet. I know it is not a big deal, 27.. .34... but in the evenings when everyone is streaming stuff, it gets a bit tight! 

Cheers.

[XRaySpeX]

Thanks, I look forward to that.

Yes, with 22 dB Down Attenuation you should be getting about 35 Meg on FTTC.

[Harland84]

Good morning,

I didnt have time this weekend to do any of the suggested test, but the line looks like it is getting better by itself (DLM update? Reset?) ! I still will try removing the plate to see any difference, but I doubt it.

> vdsl status

  ---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
   Running Mode            :      17A       State                : SHOWTIME
   DS Actual Rate          : 32397000 bps   US Actual Rate       :  8083000 bps
   DS Attainable Rate      : 34125888 bps   US Attainable Rate   :  8083000 bps
   DS Path Mode            :        Fast    US Path Mode         :        Fast 
   DS Interleave Depth     :        1       US Interleave Depth  :        1 
   NE Current Attenuation  :       22 dB    Cur SNR Margin       :        5  dB
   DS actual PSD           :     6. 0 dB    US actual PSD        :    12. 4  dB
   NE CRC Count            :        7       FE CRC Count         :    58129
   NE ES Count             :        1       FE  ES Count         :    18932
   Xdsl Reset Times        :        0       Xdsl Link  Times     :        7
   ITU Version[0]          : fe004452       ITU Version[1]       : 41590000
   VDSL Firmware Version   : 05-07-06-0D-01-07   [with Vectoring support] 
   Power Management Mode   : DSL_G997_PMS_L0 
   Test Mode               : DISABLE 
  -------------------------------- ATU-C Info ---------------------------------
   Far Current Attenuation :       32 dB    Far SNR Margin       :        5  dB
   CO ITU Version[0]       : b5004244       CO ITU Version[1]    : 434dc190
   DSLAM CHIPSET VENDOR    : < BDCM >