21-01-2024 06:59 PM
Hi
I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? Many thanks
Solved! See the answer below or view the solution in context.
27-03-2024 11:44 AM
Hi @Dukeofwell and thanks for the post.
Sorry for the delay getting back to you. Has this been sorted? If not I can make sure it goes to the correct team for you.
Cheers
David
27-03-2024 11:46 AM
Hi @MK230862 and thanks for posting.
Sorry for the delay picking this up. I can make sure this is with the correct team. Check your inbox for my message and if you're still having problems drop me over the details.
Cheers
David
27-03-2024 11:53 AM
Hi @cmitchell_22 and thanks for the post.
I can check if this has been raised with the correct team for you. Just check your inbox for my message and drop me over the details.
Cheers
David
27-03-2024 11:57 AM
Hi David
I had three or four calls over a week, two weeks ago. The conclusion was that the team looking at it could not take it any further and a ticket was raised with the bridging team. I was told this could take up to 30 days. As of today the app and the broswer access does not give me access to my broadband account or features.
Anything you can do to speed up the service I should have had from the 2nd January would be appreciatted.
27-03-2024 12:00 PM
Hi @tammclaughlin and thanks for the post.
I can make sure this is moving in the right direction for you. Check your inbox for my message and drop me over the details.
Cheers
David
27-03-2024 12:03 PM
Thanks for the reply @Dukeofwell
It sounds like your case in with the correct team but I can make sure it is for you. Just drop me over thge details. PM on the way to you now.
Cheers
David
27-03-2024 12:07 PM
Hi @HENRY45 and thanks for the message.
I can make sure this is with the correct team for you. Check your inbox for my message and drop me over the details.
Cheers
David
03-04-2024 01:09 PM
Can you help me please this is becoming a nightmare
03-04-2024 04:47 PM
04-04-2024 03:34 PM
Can you please help me also, I’ve been trying since January. Wish I was still with BT. THANKS