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Cant link accounts

NA075
Contributor
Contributor

Hi

I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? Many thanks

91 REPLIES 91
David-M
Former EE Employee

Hi @Dukeofwell and thanks for the post.

Sorry for the delay getting  back to you. Has this been sorted? If not I can make sure it goes to the correct team for you. 

Cheers

David

David-M
Former EE Employee

Hi @MK230862 and thanks for posting.

Sorry for the delay picking this up. I can make sure this is with the correct team. Check your inbox for my message and if you're still having problems drop me over the details.

Cheers

David

Hi @cmitchell_22 and thanks for the post.

I can check if this has been raised with the correct team for you. Just check your inbox for my message and drop me over the details.

Cheers

David

Hi David

I had three or four calls over a week, two weeks ago. The conclusion was that the team looking at it could not take it any further and a ticket was raised with the bridging team. I was told this could take up to 30 days. As of today the app and the broswer access does not give me access to my broadband account or features.

 

Anything you can do to speed up the service I should have had from the 2nd January would be appreciatted.

Hi @tammclaughlin and thanks for the post.

I can make sure this is moving in the right direction for you. Check your inbox for my message and drop me over the details.

Cheers

David

David-M
Former EE Employee

Thanks for the reply @Dukeofwell 

It sounds like your case in with the correct team but I can make sure it is for you. Just drop me over thge details. PM on the way to you now.

Cheers

David

David-M
Former EE Employee

Hi @HENRY45 and thanks for the message.

I can make sure this is with the correct team for you. Check your inbox for my message and drop me over the details.

Cheers

David

Can you help me please this is becoming a nightmare 

David-M
Former EE Employee

Sure thing @Craigym1 

My message is on it's way to you now.

Cheers

David

Mickmot
Investigator
Investigator

Can you please help me also, I’ve been trying since January. Wish I was still with BT. THANKS