Broadband

[Reeceking97]

Hi, 

for some reason last night our internet stopped working, every time the broadband is trying to connect to the modem (flashing green) it turns off for a second along with the LAN green light then starts the process again, both have been put on a reset and still the issue keeps going.

[Chris_S]

Hi @Reeceking97 Thanks for getting in touch with us here in the Community.

We have a handy page which explains what flashing lights on your your router can indicate, just click this link here

I'd also recommend texting PHONE to 61998, then a check will be ran on your line to see if any faults can be found.

Chris S

[XRaySpeX]

Which EE BB plan are you on? What EE router do you have?

[Reeceking97]

I am on full fibre 74 and it’s the newer hub from EE , they are sending me an home engineer expert tomorrow hopefully they can find the problem , I tried everything they asked and tried using diffrent Ethernet cable that connects them.

[Leanne_T]

Hi @Reeceking97 

Thanks for coming back to us. 

Please let us know how you get on after the engineer has been tomorrow. 

Hopefully this gets sorted for you. 

Leanne. 

[Reeceking97 · Accepted solution]

They came round and had to give me a new router, which has seemed to have done the trick.
Sent from my iPhone

[Leanne_T]

Thanks for coming back and letting us know @Reeceking97 

Glad to read this is sorted for you 🙂

Leanne.