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Broadband

Beyond1
Established Contributor
Established Contributor

‎31-08-2024 09:47 AM

Can someone tell me why I am being charges £74.99 for Full Fibre Gigabit Full Works when EE is advertising it  for £44.99

0 Helpful
8 REPLIES 8
JimM11
Brilliant Contributor
Brilliant Contributor

‎31-08-2024 10:17 AM

@Beyond1 Are you an existing customer, the price offered may be to get new customers!

0 Helpful
Beyond1
Established Contributor
Established Contributor
In response to JimM11

‎31-08-2024 10:19 AM

  • I came from BT in April
0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Beyond1

‎31-08-2024 10:22 AM

@Beyond1 NO isp will adjust the offer price down once you are hooked into a contract, it is just the way its done and can be infuriating when you see such a huge saving potential.

0 Helpful
Beyond1
Established Contributor
Established Contributor
In response to JimM11

‎31-08-2024 10:29 AM

EE is powered by BT whom I have been with a kong time so I would have thought loyal customers would have been rewarded with lower prices 

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Beyond1

‎31-08-2024 10:31 AM - edited ‎31-08-2024 10:34 AM

@Beyond1 It's the other way, loyal customers get to keep the higher prices. It's all a game, if you get to the end of a contract then you have to try to re-negotiate a price, if it does not suit then you have to be pre-paired to move to someone else who gives you what you want/need.

0 Helpful
Mustrum
EE Community Star
EE Community Star
In response to Beyond1

‎31-08-2024 10:40 AM

@Beyond1  are you comparing like for like. From the amount you are paying it would seem that you have a few of the extras not included in the current £44 deal for new customers.

Do you have Digital Voice, Cyber Security, WiFi Enhancer, Smart Hybrid Connect, or Smart Wifi plus, or any Call package? All of which are charged on top of any basic price.

Beyond1
Established Contributor
Established Contributor
In response to Mustrum

‎31-08-2024 10:48 AM

I have

Smart Hybrid Connect 24 M
Cloud Monthly Rolling Contract
Email Monthly Rolling Contract
Cyber Security Multi 1 M
Smart WiFi Plus 24 month
Digital Home Phone
Pay Per Call
Monthly Rolling Contract

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Beyond1

‎31-08-2024 11:14 AM - edited ‎31-08-2024 11:14 AM

@Beyond1 All your extra addons add up the price, so really you are not that far away. If you wish to compare go look at the terms, does show what the prices are, may also be explained in you bill.

ee-monthly-home-price-guide-ess-all-rounder-30-july-2024.pdf