Broadband speed

Eileencraw · ‎29-09-2025

My broadband is really slow a cuts out

Christopher_G · ‎01-10-2025

Welcome to the community.

If you could reply to @XRaySpeX's questions, he might be able to help you here.

Otherwise, you could take a look at our Fix An EE Broadband Connection Problem help page. There are some troubleshooting steps and a line checker on that page.

Let us know how you're getting on.

Chris

View solution in original post

XRaySpeX · ‎30-09-2025

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎01-10-2025

Hi @Eileencraw

Welcome to the community.

If you could reply to @XRaySpeX's questions, he might be able to help you here.

Otherwise, you could take a look at our Fix An EE Broadband Connection Problem help page. There are some troubleshooting steps and a line checker on that page.

Let us know how you're getting on.

Chris