Hi @Shaley84
There could be a number of factors which cause you're services to experience a problem, particularly if it's the same time every night.
Have you tried rebooting your router, and if you're on fibre broadband, switching your ONT box (the white one on the wall) off for 5 minutes to see if you have an improvement in your connection?
When you experience your broadband being offline you can check your Broadband Status, and get further help and support on our Broadband Help page
Also find out more at Fix EE Broadband Connection Problems
If you still need assistance you can text HELP to 66033.
• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant team will call you within 30 minutes to help solve your issue.
See Contact us about Broadband page
Ali
