BB speed very low

[karis6197]

Over the last year or so, I've upgraded from 150 Mb/s to 500 & then to 1000 last month in an attempt to maintain satisfactory BB speed in, what I assume to be, periods of high system load. I've been testing every day for the last moth & speed frequently drops below 500 & yesterday it was down to 150. Today it's ridiculous 60Mb/s which I don't consider as acceptable, can I claim under the EE guaranteed speed delivery?

[JimM11]

@karis6197 When you speed test to the EE Hub, are you wireless or wired connecting to do so? You have a lot going on with the wireless wifi and if all working fine, does not matter what EE does or if OR are working on the Network, ALL the devices should reconnect with Zero issues. Can it be assumed you have went adjusted the wifi channels and power side for the RE's you are using on the Tp-Link, Tp-Link Powerline user myself but have everything set and adjusted tickety boo to not cause any issues on the wireless network and used for my Ring devices/Sat Box and the remote garage.

[bobpullen]

@karis6197 - you really need to establish if the cause of your speed variations affect both wired and wireless connections, or only wired. I would take any WiFi speedtest with a huge pinch of salt, especially given the presence of third party extenders on your network.

If your speeds to a capable wired machine/device are always decent then you can immediately rule out the notion that any 'throttling' is at play and instead start looking at your WiFi environment.

[JimM11]

@karis6197 Just managed to get time to look at your older and now obsoleted Tp-Link RE650 if that is what you are using, hopefully you have used the EE Compatible network with them and set it on WPA2-PSK mode and not trying to use the Main network as the connection. Is there any particular reason you are not using EE Smart Wireless devices apart from the cost that EE applies?

[karis6197]

I need to go into the loft to retrieve another cable so I can connect to the hub & take a direct, incomming speed measurement. I get what you say about the importance of using a wired connection but my router location is fixed & so are all the other wi-fi connected devices, except my mobile phone. All things being equal, with no change in local conditions or device location, I don’t really see how my wi-fi network speed should drop so dramatically unless the speed at the main hub is throttled back. It's all fine now & speed checks now registering over 600 mb/sec - but still nothing like the 900 I'm paying for! I’m convinced it’s EE throttling my speed to the main hub during peak load that’s affecting things; I just have to do more work to prove it!

[JimM11]

@karis6197 Is your EE app working, that shows you two distinct readings, the speed to your Hub and then the speed to your device, ie 900/100 hub wise, 600/70 device wise....

Think if you also try www.fast.com you may see the same double split, worth a try on that! Link below has an app picture...

Re: 1.6 package down since yesterday - Page 6 - The EE Community

[karis6197]

Yes I know the TP Link 650’s are now obsolete but I’ve had them a few years & they’ve always performed very well both here & at my previous property. I did consider the getting new EE devices for compatibility but they are expensive & the TP Link units have always worked well with no compatibility issues.

I’ve looked at my TP devices on the Tether app & I can see all the online wi-fi clients listed & that all seems to be OK. I can’t see anything to do with WPA2-PSK mode, I thought that was to do with maintaining a secure network, how does that work?

[JimM11]

@karis6197 Your old Tp's only support that mode, the EE Smart Hub 7 you are using, the main wifi will be on WPA3-T and cannot be adjusted, but the compatible network when Enabled on that EE Hub allows you to setup and match your older devices. See the linked info below.