BB speed very low

[karis6197]

Over the last year or so, I've upgraded from 150 Mb/s to 500 & then to 1000 last month in an attempt to maintain satisfactory BB speed in, what I assume to be, periods of high system load. I've been testing every day for the last moth & speed frequently drops below 500 & yesterday it was down to 150. Today it's ridiculous 60Mb/s which I don't consider as acceptable, can I claim under the EE guaranteed speed delivery?

[JimM11]

@karis6197 You could try but you need to look at what the contract say's and see also the response from EE when you approach them! Speed will always go up and down it's the nature off the connection when it leaves your hub. Linked below about the speeds from EE.

EE Broadband and Speed Guarantee | Broadband Help | EE

[JimM11]

@karis6197 Been a while since i lasted replied to you so took the look back on your posting's, are you still using the BT Smarthub2 as your main device, been a few upgrades over the last couple year's to it. and the EE App should be somewhat workable with it, the fast.com speed test that the app use's in the test structure may if working give you an idea, dual hit with the newer hub's in that there is a speed test and display to the Hub, then a secondary speed test to the actual testing device. Chasing the speed is not the best, just did a quick one and although only FF500 myself and NO longer with EE, linked below the test result for you.

https://www.speedtest.net/result/19011892707

[Mustrum]

@karis6197   have you reported these issues to EE?

They can't do anything unless you tell them.

Have you looked at the info on the Speed Guarentee Help pages or followed the steps on it? https://ee.co.uk/help/broadband/manage-use/ee-speed-guarantee 

Need to know

Speed guarantee

Your broadband comes with your own personal speed guarantee, which guarantees the speed to your hub.

You can check your speed using the steps above. If it's not what we promised, let us know.