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Forcing 2.4 or 5 GHz by device

Cliff_G
Investigator
Investigator

‎07-04-2026 08:32 PM

Not long moved to EE, we have an EE Smart Hub Plus.

We are seeing connection problems with one laptop, (older but not that old!), with the wifi dropping out, whereas a newer laptop is fine.  I managed to get the older laptop to connect at 2.4 GHz (by chance I think) and it was then a solid connection, but I am not sure that the problems we experienced were due to it being previously on 5 GHz.

Can I force the subject laptop to connect to 2.4 GHz?  My previous router allowed different SSIDs for 2.4 vs 5 so you could easily connect at the speed you wanted.  The Smart Hub Plus does not seem to have this facility. However, it has Compatible mode, which is currently off.  Is that the way you do it?

TIA

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1 REPLY 1
JimM11
Community Hero
Community Hero

‎07-04-2026 09:43 PM - edited ‎07-04-2026 09:49 PM

@Cliff_G More than likely, turn on comp network, set it to wpa2-psk mode off operation and connect the laptop to that ssid once it is all enabled. There is NO WAY to split the bands on any EE hub as they do not allow it, but more than likely the main wifi on WPA3-T is causing the older laptop to have stability on the connection, the Transition mode that the -T stands for can be real problematic with connections...

There is also a 6 Plus and a 7 Plus now so you are aware.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

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