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Forcing 2.4 or 5 GHz by device

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Cliff_G
Investigator
Investigator

‎07-04-2026 08:32 PM

Not long moved to EE, we have an EE Smart Hub Plus.

We are seeing connection problems with one laptop, (older but not that old!), with the wifi dropping out, whereas a newer laptop is fine.  I managed to get the older laptop to connect at 2.4 GHz (by chance I think) and it was then a solid connection, but I am not sure that the problems we experienced were due to it being previously on 5 GHz.

Can I force the subject laptop to connect to 2.4 GHz?  My previous router allowed different SSIDs for 2.4 vs 5 so you could easily connect at the speed you wanted.  The Smart Hub Plus does not seem to have this facility. However, it has Compatible mode, which is currently off.  Is that the way you do it?

TIA

0 Helpful
11 REPLIES 11
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JimM11
Community Hero
Community Hero
In response to Cliff_G

‎08-04-2026 04:43 PM

@Cliff_G Think it takes a little while to disappear from your hub, once that's gone you can test when you find a hotspot and try to logon with your creds. They just don't make it easy in the least... Few postings when it appeared and a few OP's tested connection wise they could suck a good amount off data bandwidth, just depends were the hub is sitting, got one who pulls up to the neighbours home occasionally and connects, nothing like free wifi!

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JimM11
Community Hero
Community Hero
In response to Cliff_G

‎08-04-2026 04:51 PM

@Cliff_G Hotspot link above is fairly good, first part off a postcode displays a lot, full code drills it down, just double checked and neighbours address is STILL registered, he does not care one bit, nice old gentleman!