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Automated payment line won’t accept my number when asked for

Owenbaileyyy
Visitor

‎29-08-2024 02:16 AM

Hello,

typically the ee app and website is under maintenance and i desperately need to pay my broadband bill though I tried using the automated payment line. When asked to enter my phone number, it says it doesn’t recognise it despite I can see it’s the number on my account info. I can’t access my account number as it’s under maintenance so what should I do? 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎29-08-2024 04:03 AM

The automated payment line does not work with landline nos. It's for mobiles.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Community Hero
Community Hero

‎29-08-2024 07:28 AM

@Owenbaileyyy Link below will show what choices you have for the broadband bills.

Paying Your EE Broadband Bill | Billing Help | EE

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