25-02-2026 12:05 AM
An ex from 4 years ago has just messaged to say EE have sent an email to his email address, adress to me with my name on talking about my account? We never shared an account and his email is nowhere on my profile etc. Also the app is saying that I'm out of contract with my broadband which I started n September last year? Anyone else having these issues? This is the second time something has happened, all my new contract details were sent to someone else last time!
Solved! See the answer below or view the solution in context.
25-02-2026 08:57 AM
Hi @Bellabee.
Welcome to the EE Community.
I would like to get this looked into for you.
When you have a moment please check your community inbox.
Speak soon,
Katie
25-02-2026 08:57 AM
Hi @Bellabee.
Welcome to the EE Community.
I would like to get this looked into for you.
When you have a moment please check your community inbox.
Speak soon,
Katie