Amazon Fire Tv new wifi cannot connect to EE

[Karen207]

I have EE wifi.

I have not been able to log my Amazon Toshiba Fire TV to EE wifi as there is EE cookies message which does not show fully. It says click ok if you accept cookies. Nothing happens. This is preventing me from logging into EE wifi for the first time on this tv. It says scroll down etc to click ok on the cookies box, but nothing happens when I click ok. My phone is on EE wifi and that is fine. The Amazon fire tv is registered on my Amazon account. It is just the cookies box with white background that will not move, so preventing me from logging in. It also says connect to EE wifi but not connected to the internet. Yet I can connect to the internet on my phone. 

 

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[Garethrprice]

Hi @Karen207  I was away from the iPad for the evening watching the Indycar (Motor Racing). @Mustrum  has given some good advice of what you should go for, so I won’t repeat it 😊

[Karen207]

@Mustrum @Garethrprice 

£50 a month.. gosh... way out of my budget.

I do want to challenge the no drill option and push for FTTP as clearly that would make BB affordable for me.

I neglected to say, in the property, there are already 2 virgin media sockets on the wall, plus wiring plus phone socket (I am unsure how old these are). I can understand the landlord not wanting anymore drilling and sockets. The place is old and falling apart and walls are in a bad state. Not been decorated in years either. 

In an ideal world, I would push for FTTP without hesitation.

4G wireless router is fine given the circumstances.

I will keep looking.

Thank you.

[Karen207]

Hi @Garethrprice 

Yes @Mustrum has given good advice.

Thank you.  😊

[Mustrum]

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@Karen207 wrote:

@Mustrum @Garethrprice 

£50 a month.. gosh... way out of my budget.

I neglected to say, in the property, there are already 2 virgin media sockets on the wall, plus wiring plus phone socket

So why not use Virgin?

4G wireless router is fine given the circumstances.

No it is not, you already said £50/month  is too much.

Either use Virgin, or get a hole drilled. Virgin option may need negotiation on contract renewal/

But this thread makes a mockery of the forum, you have given out 44 thanks, and half to @Garethrprice  who has taken you down the biggest blind alley I have seen for a very long time.

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[Karen207]

The VM sockets are old. Very unclear when last used. Many years ago by the looks of it. VM are expensive too.

Clearly you have a lot of time on your hands to count 44 thanks fo @Garethrprice 

I came on here for help. Exhausted and very busy and desperately needing help. I have never had wireless routing and am learning. Clearly others on here get that and are considerate.

I have not made a mockery of anything. 

If you want to think that, your choice, but do not give your opinions to me. I am not interested. Your angry tone is unnecessary.

Others like @Garethrprice etc have been patient and as helpful as they could be.

I am typing these messages on a mobile screen physically etc exhausted.

[Garethrprice]

@Mustrum wrote

”But this thread makes a mockery of the forum, you have given out 44 thanks, and half to @Garethrprice  who has taken you down the biggest blind alley I have seen for a very long time”

No.1 @Karen207 has been adamant right from the start that drilling is NOT an option. 
No.2 We have only just learnt this weekend of the Virgin sockets. We are not mind readers.

No. 3 @Karen207 lives in an area where provision of ADSL, ADSL2 is no longer an option (see her earlier post on this), which leads us back to FTTP and the drilling problem 

No. 4 You are entitled to your opinion about using a mobile broadband router for streaming. I am sure all those who are using this system would disagree with you.

No. 5 You yourself said in a recent post that the 4G option would be best.

[Karen207]

@Garethrprice @Mustrum 

Thank you @Garethrprice 

I apologise @Garethrprice and others. The reason I did not mention the VM sockets is because they are ancient. I set out from the start to ignore them as though they do not exist, because they cannot be touched.

The landlord wants nothing to be drilled or wires being replaced etc. (Walls are almost crumbling in this old building so I can understand why drilling etc is not an option).

[Garethrprice]

@Karen207 now that we know that you have a telephone socket, there is one (very) small possibility that the fibre cable could be routed through the existing hole that the copper wire takes. HOWEVER, I have never read of this approach being taken by any Openreach engineer (Openreach do installations on behalf of ISP’s). The approach taken is always one of leaving the copper wires in place and drilling a fresh hole for the fibre cable. 
You could try speaking to one of the ISPs who provide fixed landline broadband, explaining your situation and see if they would consider looking into this possibility. I would suggest BT may be the most likely to consider this. Engineers who are directly employed by Openreach are usually helpful in trying to solve problems outside the ‘norm’, but if an engineer employed by a contractor turns up they are less likely to take this path. It would not do any harm to have a word with say BT and see how much they may ‘push’ your case (members of the public cannot speak directly to Openreach by the way, only ISPs)

[Garethrprice]

@Karen207  There is another avenue you could try. Ring EE, choose the ‘new to EE’ option. Explain your situation re the no option of drilling etc and that you are looking at the possibility of the 4G/5G Mobile Router option, but the prices quoted on the website are out of your budget. You are ‘wondering’ if there are any special offers available at the moment which would help. They may be able to come up with a better deal for you for the initial contract period. At the end of this period you can always negotiate with them for a continuation of the deal or ‘you might be forced to go elsewhere’

[Karen207]

@Garethrprice 

Great idea. 

I will call them again. 

I rang EE before coming onto this forum to ask about the cookie box message preventing me from loggin in etc. The man suggested a wireless router. He also said he was unsure if it would solve the cookie box message or if FTTP would be needed, but your message about the 14 day cooling off period helped with that.

Thank you.