26-12-2025 09:00 PM
We have two tv box’s. The upstairs bedroom box is forever dropping internet signal. The tv programmes are never a sharp picture and continually drop off air. I know it’s not the internet as my apple box works fine with the apps and this is next to the EE box. I can watch apps on the EE box as well. But for example the last two days I’ve not been able to use the box as it keeps saying it’s not connected to the internet. Reboots is not solving it. It’s driving me mad. Can anyone suggest what else I can do?
27-12-2025 09:46 AM
Hi @beccajane37
Thanks for coming to our community.
You can find general trouble shooting steps here Fix a Problem with EE TV which will give you a few things to try if you haven't already.
If those steps don't work, our technical team will be able to help with this. You can see how to contact them here Contact Us To Request Technical Support for EE TV.
Lesley
27-12-2025 08:35 PM
Thank you, had tried all of that. And the irony of checking the service on the app and it’s not working. Also having upgraded the internet it’s still it’s been bad since
28-12-2025 02:41 PM
@beccajane37
Which version of the TV Box do you use upstairs?
Is the TV box connected via WIFI or ethernet cable?
Ali