Privacy policy notice won’t allow me to dismiss

[Jules020676]

Hello, first morning of using EE Tv and there is a privacy policy notice but I can’t get the dismiss button to highlight to dismiss it.  The remote works for the sound etc but appears to be stuck on this notice.  At a loss as to what to do next.  Thanks 

[DarrenDev]

*editing out irrelevant comment to avoid confusion*

[Jules020676]

Thank you.  We used the WPS button so I don’t think we can be on the public network?

[DarrenDev]

*deleting my previous reply*

@Vichu1 has updated me on a known issue that is more likely to be what you're seeing.  The only known workaround requires one of our old TV remote controls, which I'm guessing you don't have?  We're investigating to see if there's another option.

[Vichu1]

Hi @Jules020676 ,

Please could you send an email to eetvsupport@ee.co.uk with snapshot and we would be happy to assist you with this. Thank you.

[DarrenDev · Accepted solution]

OK, so the good news is that rollout of a fix has already started for this issue.  Please leave your TV Box turned on overnight tonight, and you should find that the message is gone in the morning,

Sorry for the inconvenience.

[Jules020676]

It looks to have disappeared so at least we can watch TV tonight.  Thank you for all of your help 

[Don381]

Hi DarrenDev

I've encountered the same problem and leaving the box on overnight didn't help. I think it turned itself off as not being used. Do I have to leave the telly on as well? As a new EE customer this is really unsatisfactory.

[DarrenDev]

@Don381 I'm a bit confused by your account, as I can only see a TV Box Pro on it - this issue only affects the TV Box Mini (as far as we know).

If this affects a TV Box Mini, can you please share the serial number? There's not one showing on (or connected to) your account.  If it's a Pro, then we have a bigger issue to address!

[Don381]

Hi Darren

It's a TV Box Pro that's causing the problem, so we need that solved.

However, we have two TV Box Mini's for extension of our TV's to other rooms that we have not yet connected.

Don381