1.6gb very slow today

[Pezz82]

Had Great reliable service over the last year but today the download speed has dropped from 1.6Gbps to 50Mbps, when I called they said it was a know issue with "the package" whatever that means, not a local issue. Anyone else have the same? 

[garybs29]

Maybe, just maybe they're focusing on fixing the issue first you know. Explanations & re-assurance etc can come once resolved. Why do people need to know everything straightaway these days?

[Cstarks]

Agreed, just don't lose sight of requesting that info. 

Yesterday there were reports of things recovering for folks, today I've not seen a report or folks are just glad its resolved for them. It feels like whatever fix has stalled and a new issue had been discovered which is worrying. 

[jaredh53]

I don't understand this. Comms and CS people aren't fixing this issue - both things can be done at once.

[spacedyemeerkat]

Bear with me  - I know this is a crazy, wild, feral thought - but maybe, just maybe, because those people are paying for a product they're not receiving.

[gazmix_1973]

My  bright box router the 2nd to top light keeps going red  then tries again, goes orange then back to green last few days, maybe same issue I dunno

[fromyoutome]

We pay for a service; and I'll hold any company to the highest of standards regardless of what I pay. Why should I accept second rate service. Service isn't just about when things work, it's about when they don't. 

EE doe next to nothing for me, 99% of the time. Its just maintenance of their platform. When I NEED them, its when there's a fault. And there no where to be seen. I'd say that's a pretty big failure. 

[JimM11]

@fromyoutome All you can do is linked below, once it all get's sorted...

Automatic compensation for broadband or landline issues | Broadband Help | EE

[Cstarks]

My service has been restored from no connectivity. Full speed as well. Anyone else's kicked in just now? 

[stevenmj]

I spent an hour today with an EE operator trying to put me through to the correct department after I explained my problem to her as I had the previous day to someone else (35mbs instead of 1.6gbs). When she finally got through to them, they told her they would not speak to me as the problem was already known about and they were attempting to fix it. No explanation of what the problem was, how they were going to fix it or how long it would take. My contracts up in July, bye bye EE.

[garybs29]

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@stevenmj wrote:

No explanation of what the problem was, how they were going to fix it or how long it would take. My contracts up in July, bye bye EE.

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Again they'll be busy working on the issue,. Let's put this another way would people be happy if they stopped working on it to update everyone? Also quite frankly they may not be able to tell you fully what the cause was but I'm sure explanation that they can give will be provided sometime. This is standard in faults yet people seem to think it's more important to know useless info about what's happening than actually fixing the issue. For example X/twitter wasn't working yesterday but did they tell us? No, just fixed it