1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?

[allamavortex]

Hello all,

So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.

Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/playing/game continue to work, but I have spells where NO further DNS requests seem to make it through.

I totally forgot to nslookup during one of these issues, but I will the next time it happens (it's pretty frequent and annoying). I can ping 8.8.8.8 (google) whilst being unable to load any webpages on any device/browser. Thus removing the possibility of it being localised to a single machine/device as some were using the router, some were set to DNS over HTTPS and some were using Google's 8.8.8.8 etc. 

It is very much like the router is playing the MITM and intercepting the requests and then slowly, or failing to process these requests at all for a period of time which ranges up to about 45 seconds.

As I said, cached requests, or those already in process are fine, but even something as trivial as trying to watch a YT video is met with 45 seconds of nothing, totally unable to look up ANY address, but established connections and new connections not requiring DNS all work fine.

I'm not really one for conspiracies but I really feel like this new router is intercepting (MITM), attempting to do something with, and failing the DNS requests. This behaviour is only been present since getting the new Smart Hub (the tall, thing white one).

I did a quick google and it seems I'm not alone with this - is anyone else noticing this type of behavior?

Mixture of wired and wireless devices, same behaviour.

[tnj]

Hi, who are you going to move to? I also had my contract term ended but the only fibre networks in my area are Openreach and Virgin with nobody else likely to build networks and no other ISP offers 1.6G service other than EE on Openreach around here.

To buy hardware is going to require a router and 3 to 5 extenders which will cost a lot of money, what did you buy?

The latest firmware has improved but not solved the problem, streaming 4K I-player and  You Tube still has stutters as does WiFi calling. A replacement hub fixed nothing.

[baldwins1754]

Hi, I'm getting Brsk installed today. 2gb down and up

[ryajohnst]

I finally got some closure today, even though I'm sure the issues aren't fixed.

EE agreed to pay the full cost of me purchasing third-party hardware and compensation for loss of service.

[JimM11]

@ryajohnst Must be sorted unless you did not get all you hoped for in your request!

[tnj]

If EE offered to pay for the third party hardware they must know their own is currently not fit for purpose and there is not likely to be any fix soon.

[ben_flugel]

My saga on this continues but in a different way.

I've found the v3 of the firmware has massively improved my experience. And fixed a load of other issues, such as the ethernet backhaul issue.

EE's thanks for me putting up with this issue for 3 months....adding a £480 early termination fee to this month's bill! I've never terminated anything.

According to the Guide, it should be resolved within 48 hours but he can see no termination was ever processed. I came from Talk Talk as they were useless. This is beyond ridiculous.

[Leanne_T]

Hi there @ben_flugel 

I'm very sorry this has happened and you have been charged an early cancellation fee. 

If this is not resolved after the 48 hours, please get back in touch with our broadband guides and they can open a complaint to get this investigated. Or, you can complete the online complaints form and the team will get in touch with you to discuss these charges and the experience you have had. 

Please let me know how you get on. 

Leanne.

[Ste13021]

well guys dont expect EE to fix this after days of being messed around finally been told since its not a speed issue their not going to do anything hahaaa... even though LOTS of people are suffering with JITTER because its not their equipment and they 3rd party through openreach their not going to do anything and i have to go through the ombudsman... what a joke this company is.. clearly proven my issues with videos and print screens for them to wipe their hands with me what an absolute joke and anyone who reads this GO WITH ANY OTHER COMPANY THAN EE THEY WILL NOT HELP YOU THEY JUST WANT YOUR CASH

[ben_flugel]

I've eventually swapped the EE kit out for Unifi stuff. What a transformation. Our wifi is infinitely more reliable now.

I highly recommend the Dream Router 7.