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BT Openreach failed to turn up for booked installation

Peter118118
Visitor

‎18-12-2025 01:53 AM

I had a BT Openreach instillation visit booked for the other day, but they failed to turn up, despite receiving a text saying an engineer had begun work on my installation. This was extremely frustrating as my wife and I work nights so stayed awake all day waiting for the engineer to turn up. We moved furniture to allow them to carry out the work and locked our dogs away. No reason or apology was given for the engineer failing to show up. How do I go about making a complaint?

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XRaySpeX
EE Community Star
EE Community Star

‎18-12-2025 08:18 AM

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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