why I don't have 10Gb ?

[Martin125]

EE pay as you go now has new offers so I ordered a sim card with a £ 10 package.
The offer shows that I bought 10Gb-500 min-unlimited texts.

After creating the ee account, I only have 5Gb ??

[Chris_B · Accepted solution]

@Martin125  Is that the double data offer one ?  If you look in add ons on that EE account does it show an add on for 5Gb of data ? 

[Martin125]

Yes, it is probably double data date. I bought this package from the EE website and immediately paid £ 10 for the package (10Gb- 500 min- unlimited texts) And there is only 5Gb on my account. I don't know what's going on here?

[Martin125]

Please let me know how to stop the number portability process. Now is the weekend so on Monday my number would be transferred to EE but I want to give it up until it was transferred

[Christopher_G]

Hi @Martin125

Does your My EE account show two 5GB data allowances?

To cancel a number port, you would have to speak to our Mobile Care team.

Chris

[Stella1317]

I'm at tha same situation. I order SIM and buy 10GB for £10, but in my account I can use only 5GB.

[Jon_K]

Hi @Stella1317.

Welcome to the community.

Does your My EE Account show another 5GB add-on or a double your data add-on?

Jon

[Stella1317]

Hi,

My EE account show only 5GB.

[James_B]

Hi @Stella1317,

Please get in touch with Customer Care so a member of the team can make sure the correct data allowance has been added to your account.

James