EE perk deactivated

[Gabella737]

Hi I have tried logging into my EE perks and it tells me it’s deactivated. How do I activate it again? 

[Northerner]

Hi @Gabella737 

You will need to call EE CS on 150 about this issue.

Thanks

[Christopher_B]

Hi @Gabella737

I hope you're well and having a nice weekend, are you up to much or is it a chilled one? 

If you try to sign up again what happens? 

Thanks 

Chris 

[Gabella737]

It then tells me my account is locked , try again in 15 mins and then does the same thing . I’ve changed my password and this didn’t help. How can I gain access to my EE perks ? I’ve already phoned 150 and they couldn’t help. Told me she’d pass it onto the right team???

[Christopher_B]

@Gabella737 I've sent you a private message about this.

Could you please check it out when you get the chance and get back to me.

Thanks

Chris

[Gabella737]

Hi Chris
My email is xxxxxxxx@xxxxxxxx and my work email is xxxxxxxx@xxxxxxxxxx

Kind Regards

Bella

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Khyle]

I have been waiting nearly a week now for them to sort this. EE used to pride themselves on customer service, not so much these days I’m guessing 

[Christopher_G]

Sorry for this wait, @Khyle. We usually have these types of problems sorted relatively quickly.

I've replied to your private message and will hopefully have an update for you soon.

Chris

[Gabella737]

I hope this gets sorted soon as I have been waiting for a solution for over a month now

[Christopher_G]

Hi @Gabella737

Have you tried registering from scratch on the EE Perk portal?

I can see we asked for your account to be reset in the past.

Chris