@Euanburgess Hi. You can not swap the device in store you’ll need to call customer service and tell them you don’t want the device, you’ll be sent a returns package so obviously you can turn the device and once processed as return your account and revert back to its original contract you’ll then be free to upgrade again. you have 14 days from receiving the device to call customer service as that’s the cooling off period if you don’t call to sort this soon you’ll not be able to return it.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
