unable to connect wifi underground
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17-02-2019 04:44 PM
Hi Guys,
I have my T-Mobile number transfered to a EE sim and I am having some issues when it comes to connect to EE wifi auto in the London Underground wifi system. The thing is since I have an EE sim I cannot connect it.
Can anyone assist me on this matter, please?
Thanks!
L
Solved! See the answer below or view the solution in context.
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23-08-2021 11:55 AM
Hi @Sarahw7
Thanks for posting on the community.
Have you tried the below steps?
-
once underground, turn on your WiFi
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select EE WiFi-Auto from the list of networks
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set the ‘access method’ to EAP
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set your ‘EAP method’ to SIM
Thanks 🙂
Leanne.
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23-08-2021 04:42 PM
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23-08-2021 04:43 PM
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23-08-2021 05:44 PM
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23-08-2021 05:48 PM
Thanks for trying @Sarahw7
Have you topped up your account with at least £5 within the last 30 days?
Thanks.
Leanne.
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23-08-2021 05:55 PM
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23-08-2021 05:59 PM
Thanks @Sarahw7
In this case, please get in touch with our Pay as you go Care team, they will get this looked into further for you.
Leanne 🙂

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