unable to connect wifi underground

[londoneer]

Hi Guys,

I have my T-Mobile number transfered to a EE sim and I am having some issues when it comes to connect to EE wifi auto in the London Underground wifi system. The thing is since I have an EE sim I cannot connect it.

Can anyone assist me on this matter, please?

Thanks!

L

[XRaySpeX]

@londoneer: Have you texted EEWIFI to 9527 & followed its instructions?

[londoneer]

Hi,

Thanks for your reply.

This is what I got when I text to 9527

Sorry, there was a technical glitch. Could you try sending your text again in a bit? If you keep having this issue, contact customer services to sort it

[Northerner]

Hi @londoneer

I think the message is self explanatory, try again later. 

You can find EE guide on connecting here.

Thanks

[londoneer]

LOL

How many times do I have to wait until the system works?

I keep trying for a week. I guess it enough to wait and raise the matter.

Regards

L

[londoneer]

I tried many times, different hours and still not working its no use!!!

Not sure if is my device. I guess not as I had wifi using t-mobile sim.

L

[Chris_B]

@londoneer  Have you called customer services about this ?  

[londoneer]

Actually, I’m here in order to get a solution from the EE team support. 

[James_B]

Hi @londoneer,

Thanks for joining the EE Community.

I'm sorry to hear you are having problems using WiFi on the underground.

Please get in touch with Customer Care so we can take a quick look at your account.

James

[londoneer]

Surprisingly I tried this morning and it worked.
I will try later again and I will keep you updated!
Thanks guys!
L