transferring old number

[Daneka89-]

hi, i want to transfer my old number to ee but keeps saying on transfer form error, said ee number must begin with 07 which it does can anyone help please @members

[mikeliuk]

Hi @Daneka89- ,

Presumably you are stuck at step 4 on https://ee.co.uk/help/help-new/getting-started-and-upgrading/keep-my-number/how-do-i-transfer-my-num...

Have you been entering the phone number of the new EE SIM as shown on the paperwork, and definitely not the number you wish to transfer?

"Please enter your EE mobile number"

[bristolian]

Hi @Daneka89- 

Welcome to the community

Can you confirm you're entering your number in 07xxx format and the number is 11 digits long?

Do you have a temporary number with EE, or are you trying to buy a phone & port your number all as one transaction?

[Daneka89-]

@bristolian yes its 07 number and 11 digits long. I ordered a sim card from EE and put it in my phone, want to transfer my own number over, but keeps saying on transfer form online must be 07 number im entering number EE gave me with sim

[Daneka89-]

@mikeliuk yes thats definitely the number im entering the EE number, keeps saying incorrect

[Leanne_T]

Hi @Daneka89-

Thanks for coming to the community and for joining EE 🙂

If you get in touch with our customer care team, they will be happy to help you get the transfer set up.

Thanks. 

Leanne.

[mikeliuk]

The above is likely to fix although it's worth trying another browser in case input verification is broken if it says your 07 number does not begin in 07.

I assume you've already done step 2 of the process to activate the EE SIM. Good luck! 🤓