tmobile stole £40 from me

[ythguanluke]

2 weeks ago i bought a 6monthweb internet booster, yesterday the booster was removed. i called customer services and they said it was removed because i breached the fair use policy, i did not know there was a fair use policy because the text that i got after buying the booster said "thank you for buying a booster, you now have unlimited email and internet which i interpret to mean unlimited email and unlimited internet. customer services would not put the booster back on or refund me. how do i get my £40 back

[XRaySpeX]

It is a condition of these Boosters on T-Mobile - see T-Mobile pay as you go price plans and call charges

11. If you’re a pay as you go customer you can get 30 days, 30 days rolling or 6 months of internet on your phone in the UK. Text MONTHWEB for 30 day Booster, MONTHWEB2 for 30 day rolling Booster or 6MONTHWEB for 6 month Booster to 441 to buy. ... This Booster comes with a Fair Use Policy of 500MB a calendar month.

[XRaySpeX]

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@ythguanluke : Sorry, I broke the link. Here it is : EE Legacy pay as you go price plans and call charges 

[ythguanluke]

how is 500mb unlimited i can use that in 10 minutes. they should not call it unlimited if the allowance is really 500mb. what is the reason that it is 500mb

[EssexBoyEE]

The 500mb is the Download limit, (or Streaming Video, music etc) after this you can still access the Internet, browse etc, just not download.

Used to be £20 for 6 months in the UK, I believe your one is £40 for 6 months Web in Europe, the 5 Day, and 30 Day Monthly ones had the same limits, from memory the only one that was truly Unlimited was the 1 Day T Mob Web and Orange World for a £1 a Day, but it's been a while now, at least 15 years since I was playing around with them Add Ons.

TBH I don't know why EE cut your Add On off, as the Network would restrict after 500mb automatically, unless there was some other reasons involved

[ythguanluke]

my speed never got restricted, it allowed me to download 100gb before the booster got removed, i know my data usage has not damaged the network because i did the downloading overnight, not during the day and i know that the wholesale price of data is about 1p per gb so ee still make a profit

[Chris_B]

@ythguanluke  Doesn’t matter when you do it it’s the fact you broken the T&Cs of the add on. 

[ythguanluke]

the text i got when i bought the booster said i had unlimited internet, 500mb is NOT unlimited, i can use 500mb in 10 minutes, i still want my £40 back

[Chris_B]

@ythguanluke 

 
do you still have this text ?   As you can not prove anything without that text .    The image above shows what you get for your he £40 and what allowance that has.  

just to add you’ll never get unlimited data for 6 months for £40 as a one off payment.  

[ythguanluke]

i dont have the text anymore because i deleted all the messages from my router last week