tmobile stole £40 from me

[ythguanluke]

2 weeks ago i bought a 6monthweb internet booster, yesterday the booster was removed. i called customer services and they said it was removed because i breached the fair use policy, i did not know there was a fair use policy because the text that i got after buying the booster said "thank you for buying a booster, you now have unlimited email and internet which i interpret to mean unlimited email and unlimited internet. customer services would not put the booster back on or refund me. how do i get my £40 back

[Chris_B]

@mikeliuk  T-Mobile never became part of EE at all.  It was a merger of Orange and T-Mobile and that merger became a new company called Everything Everywhere, EE for short. Some point in late 2012 the name was changed to just EE.  Now you’ve caught up on a bit of history. 

 While it might be poor value for money it still has T&Cs and the purchase of the allowance means you agree to the T&Cs ( even if you don’t read them as in this case ) 

[mikeliuk]

Hi @Chris_B ,

Many thanks for clarifying that. My apologies if I was unclear.

For the avoidance of doubt, T-Mobile continues to trade in other markets.

https://en.wikipedia.org/wiki/T-Mobile

It was T-Mobile UK that became part of the joint venture. https://en.wikipedia.org/wiki/T-Mobile_UK

[Chris_B]

@mikeliuk  T-Mobile UK had nothing to do with T-Mobile elsewhere.    They did once but they have mostly been purchased by other companies that continued with the name. 

[mikeliuk]

Joint venture as of 2010 but share ownership may have significantly changed since then.

https://www.telekom.com/en/media/media-information/archive/everything-everywhere-tm-orange-and-t-mob...

[ythguanluke]

if have found a way to get what i paid for, i have bought another booster, this time the £12 one month booster, i am going to use 200gb of data in the 2 weeks it takes tmobile to remove a booster, that way i will get 300gb for the £52 i have given tmobile in the last 3 weeks!