tmobile stole £40 from me
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22-10-2021 11:58 PM
2 weeks ago i bought a 6monthweb internet booster, yesterday the booster was removed. i called customer services and they said it was removed because i breached the fair use policy, i did not know there was a fair use policy because the text that i got after buying the booster said "thank you for buying a booster, you now have unlimited email and internet which i interpret to mean unlimited email and unlimited internet. customer services would not put the booster back on or refund me. how do i get my £40 back
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23-10-2021 02:44 AM
It is a condition of these Boosters on T-Mobile - see T-Mobile pay as you go price plans and call charges
11. If you’re a pay as you go customer you can get 30 days, 30 days rolling or 6 months of internet on your phone in the UK. Text MONTHWEB for 30 day Booster, MONTHWEB2 for 30 day rolling Booster or 6MONTHWEB for 6 month Booster to 441 to buy. ... This Booster comes with a Fair Use Policy of 500MB a calendar month.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-10-2021 04:40 AM
@ythguanluke : Sorry, I broke the link. Here it is : EE Legacy pay as you go price plans and call charges
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-10-2021 10:55 AM
how is 500mb unlimited i can use that in 10 minutes. they should not call it unlimited if the allowance is really 500mb. what is the reason that it is 500mb
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23-10-2021 11:34 AM
The 500mb is the Download limit, (or Streaming Video, music etc) after this you can still access the Internet, browse etc, just not download.
Used to be £20 for 6 months in the UK, I believe your one is £40 for 6 months Web in Europe, the 5 Day, and 30 Day Monthly ones had the same limits, from memory the only one that was truly Unlimited was the 1 Day T Mob Web and Orange World for a £1 a Day, but it's been a while now, at least 15 years since I was playing around with them Add Ons.
TBH I don't know why EE cut your Add On off, as the Network would restrict after 500mb automatically, unless there was some other reasons involved
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23-10-2021 01:10 PM
my speed never got restricted, it allowed me to download 100gb before the booster got removed, i know my data usage has not damaged the network because i did the downloading overnight, not during the day and i know that the wholesale price of data is about 1p per gb so ee still make a profit
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23-10-2021 01:59 PM
@ythguanluke Doesn’t matter when you do it it’s the fact you broken the T&Cs of the add on.
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23-10-2021 02:19 PM
the text i got when i bought the booster said i had unlimited internet, 500mb is NOT unlimited, i can use 500mb in 10 minutes, i still want my £40 back
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23-10-2021 02:34 PM
do you still have this text ? As you can not prove anything without that text . The image above shows what you get for your he £40 and what allowance that has.
just to add you’ll never get unlimited data for 6 months for £40 as a one off payment.
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23-10-2021 03:07 PM
i dont have the text anymore because i deleted all the messages from my router last week
