switch from standard to fibre mid-contract.

[Anthony2020]

We are finding the standard broadband a little slow, and are part way through a contract on that plan,

If I order fibre, will it cancel out my current broadband contract?

I obviously don't want to be left paying for two services.

I don't think we had new equipment, as I just renewed when my previous contract expired.

[XRaySpeX · Accepted solution]

Yes, you may upgrade mid-plan. You will start a new contract. You can't have 2 BBs on the same line anyway. You will be sent a new router for fibre.

You can do this online thro' your MyEE for BB under Change your broadband plan . Make sure you give your existing landline no. during the application.

[Anthony2020]

Thank you so much!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

[Anthony2020]

Prior to asking this question, I went through the order process until the last page to check pricing, which was £31. I added my mobile number because I am an EE mobile customer, and the price came down to £28.

Once you confirmed I could actually continue I went back and placed my upgrade and the price went up to £32 and the discount wasn't applied.

Am I not eligible for the discount because I am an existing Broadband customer switching contracts, or should I contact CS?

[Leanne_T]

Afternoon @Anthony2020

Thanks for coming to the community. 

If you give our Broadband Care team a call on 0800 079 8586, they will certainly get this looked into for you 🙂

Let us know how you get on. 

Leanne.