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Gaining access to old number on recent lost phone

2392
Explorer

‎13-05-2021 06:07 PM

Hi

 

How am I able to regain a number from an old phone that was lost recently? I brought it on a pay as you go sim, it’s the number I use for all my logins and second authorization codes.


@bristolian 

0 Helpful
3 REPLIES 3
2392
Explorer

‎13-05-2021 06:04 PM

Hi

 

How am I able to regain a number from an old phone that was lost recently? I brought it on a pay as you go sim, it’s the number I use for all my logins and second authorization codes.

 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎13-05-2021 06:32 PM

@2392 : Have you called CS to report it lost & get it deactivated? They will send you a replacement SIM of the same no. with your credit & plan on.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
EPMT-96
Investigator
Investigator

‎23-05-2021 04:17 PM

You can either call Customer service on 150 to block your sim card and send you a replacement to keep the number or you can go online if you have registered the sim card and place the order- follow this link below and there is a option to order a new SIM online  (you will need to log into MY EE)

 

https://ee.co.uk/help/help-new/getting-started-and-upgrading/activate-a-new-sim/what-is-a-sim-swap-a...

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