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Re: Credit

Ziniho09_
Visitor

‎16-05-2021 09:37 PM

I have recently changed number to ee put sim in phone topped up 30 expecting bundle . I went to make a call after applying 30 bundle I have no credit or bundle on my account ...???? Can you explain where it's gone?? 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎16-05-2021 10:42 PM

@Ziniho09_ : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
EPMT-96
Investigator
Investigator

‎23-05-2021 03:26 PM

Hi @Ziniho09_ The packs will only automatically start if it is pre-loaded (shows on sim packaging) or if the same pack is renewing again and it has ended after 30 days.

 

If it is a new sim card and you have not instructed EE for the pack to go on then it will not and have most probably used your credit on standard rates at 35p per minute.

 

I would advised ringing 150 to check if this is what has happened and if there is anything they are able to help with.

XRaySpeX
Grand Master
Grand Master
In response to EPMT-96

‎23-05-2021 05:13 PM

@EPMT-96 : All EE PAYG SIMs come primed with a pack until such time as you STOP them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
EPMT-96
Investigator
Investigator
In response to XRaySpeX

‎23-05-2021 05:30 PM

Not all pay as you go sim cards have the £30 pack loaded so if it is loaded with any other pack then it will not start that pack automatically and will need to be requested either by calling CS or by texting PACK30 to 150 once there is enough credit.

0 Helpful