sim card

[william4]

replacement sim card not working in new devise.The letter stated that all i had to do was insert the sim and that it would work.Sim card still not working after 10 hours.Any help with this matter would be much appreciated thanks

[Fatboy71]

Have you still got the sim card from the phone you had before the new device you mention?

If you have just taken out a new contract and your new phone came with a sim card, you can usually disregard this and just use the sim card out of your old phone and it should work. 

[william4]

Hi there thanks for the reply.No the old sim card started failing and eventually packed in.

[Fatboy71 · Accepted solution]

Try switching the phone on and off and see if that brings the sim card into service. 

If that doesn't work then I would recommend giving customer service a call tomorrow (they reopen at 8am). 

Customer service can be reached from another phone (landline or another mobile phone) on:

0800 079 8586