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26-09-2021 11:50 AM
hi, i have recently purchased a S21 ultra and watch 4. i have transferred all data from my old S9 but when i try to connect the watch or samsung health app it tells me i need a verification code sent to my phone but the number registered is not mine and i dont seem to be able to change it.
26-09-2021 02:32 PM
Hi @Jazza52
Thanks for coming to the community.
Have you upgraded or is this a new EE contract?
Thanks 🙂
Leanne.
26-09-2021 03:01 PM
26-09-2021 04:05 PM
26-09-2021 05:33 PM
26-09-2021 05:37 PM
26-09-2021 06:01 PM
Are you able to make & receive calls, send & receive texts using your correct number?
26-09-2021 06:04 PM
26-09-2021 06:39 PM
If this is only an issue with the Samsung-account, I'd recommend asking for further support on the Samsung community forum: