samsung app shows wrong phone number so i cant get verification code for my S21

[Jazza52]

hi, i have recently purchased a S21 ultra and watch 4. i have transferred all data from my old S9 but when i try to connect the watch or samsung health app it tells me i need a verification code sent to my phone but the number registered is not  mine and i dont seem to be able to change it.

[Leanne_T]

Hi @Jazza52

Thanks for coming to the community. 

Have you upgraded or is this a new EE contract? 

Thanks 🙂

Leanne.

[Jazza52]

hi, upgraded phone but kept original sim card

--
*Paul Jarrett*

[Leanne_T]

Thanks @Jazza52

Does the number show correct in your phone settings? 

Thanks 🙂

Leanne.

[Jazza52]

how do i check this if i cant log in ?
--
*Paul Jarrett*

[Leanne_T]

Hi @Jazza52

Can you access your settings on your Samsung? 

This should be in about phone. 

Leanne 🙂

[bristolian]

Are you able to make & receive calls, send & receive texts using your correct number?

[Jazza52]

Phone and all apps work perfectly except Mt Samsung account.

[bristolian]

If this is only an issue with the Samsung-account, I'd recommend asking for further support on the Samsung community forum:

Samsung Forum 

Samsung Support