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unlock out of contract

Claudette5
Visitor

‎04-12-2021 11:04 AM

Hello, 

 

I owned a Samsung S8, which I gave to my sister. I renewed my contract with another provider. The Samsung 8 does not unlock, I terminated my contract with EE. I want my sister to enjoy the handset, she lives outside the UK. I have the imli number etc

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎04-12-2021 11:08 AM

@Claudette5 : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Chris_B
EE Community Star
EE Community Star

‎04-12-2021 11:10 AM

@Claudette5  please have a read of THIS.
if you got the device from EE even if your not an EE customer you need to put the phone number you used in that device on the online form and your contact number. 

 If you got the device from a 3rd party including 2nd hand you need to call EE customer services to request this and there is a fee of £8.99.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.