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s20 Ultra delivery

dragoscaliman
Investigator
Investigator

Hello,

I made my preorder on 22th February and on tracking order I see the expected delivery date 24 march.

how is this possible? 

 

 

 

samsung.PNG

6 REPLIES 6
Chris_B
Grand Master
Grand Master

@dragoscaliman   Because demand has outstripped what EE got delivered from Samsung.   

I understand, but I read some articles where some users who made the order after me, they received the phones. Also, one guy ordered on 6th March and he will receive the phone by Friday

Jon_K
Former EE Employee

Hi @dragoscaliman.

 

The launch date is March 13th, but customers who pre-ordered before midnight on March 8th may receive their delivery up to three days early.

 

DPD will contact you when the delivery is ready to be dispatched.

 

Jon

Brt5586
Established Contributor
Established Contributor

@Jon_K EE said they have no stock for Ultra so how is this possible?

Jon_K
Former EE Employee

Hi @Brt5586.

 

Launch day for this phone is on the 13th.

 

DPD will be in contact when your phone is ready to be delivered.

 

Jon

bluemoon2
Established Contributor
Established Contributor

I could walk into a shop right now and get an S20 Ultra but as i pre-ordered I literally have no idea when mine will arrive. Its launch date today but I've had no messages or communication from EE. I've had to go seek information myself. 

 

Who would have thought that you would be worse off for pre-ordering?