Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Where is my new S20+?

diablodebarca
Visitor

‎14-03-2020 05:42 PM - last edited on ‎15-03-2020 07:52 AM by

Hello,

 

I was expecting my new phone to be delivered to my house on 10 March, but it hasn't turned up.  My order number is XXXXXXXXXX - the website says that my order is on its way to me, but I haven't received it.  I did get my new phone case delivered - but only the case.

 

Please help!  I'm abroad with work so my fiancee is trying to sort it out for me and she needs some help!

 

[MOD EDIT: Please don't post order numbers or any other unique personal numbers in the public forum]

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎14-03-2020 06:53 PM - edited ‎14-03-2020 06:54 PM

Hi @diablodebarca 

 

You will need to speak to EE CS if your order hasn't arrived as it maybe delayed. There is no account access on these forums.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Christopher_G
EE Community Support Team

‎15-03-2020 07:55 AM

Hi @diablodebarca

 

Welcome to the community. 

 

I've sent you a private message. Could you take a look and get back to me?

 

Thanks

 

Chris

0 Helpful