replacement Sim

emyley
Explorer

‎15-01-2019 06:23 PM

Hi

 

I ordered a repacement sim for my phone on 2nd January but it still hasn't turned up. Any reason why this is?

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4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎15-01-2019 06:27 PM

Hi @emyley

 

They are sent second class, with the new year I suspect it's in the post backlog or lost. Either order another or go into store and pick one up for free.

 

Thanks

 

 



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Leanne_T
EE Community Support Team

‎16-01-2019 07:45 AM

Morning @emyley

 

Thanks for coming to the community.

 

Was the SIM for a pay monthly or pay as you go account?

 

Did you order this online or over the phone?

 

Speak soon, Leanne 🙂

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emyley
Explorer
In response to Leanne_T

‎16-01-2019 07:48 AM - edited ‎16-01-2019 07:49 AM

Hi @@Leanne_T

 

It was a pay monthly and ordered online through the replacement sim form

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Leanne_T
EE Community Support Team
In response to emyley

‎16-01-2019 07:57 AM

Hi @emyley

 

Thanks for the quick reply.

 

In this case, if you get in touch with our Mobile Care Team they will be able to get this looked into and a new SIM sent out for you.

 

You can also visit an EE Store as @Northerner has advised, you will need photo ID to get the replacement SIM either a passport or driving license.

 

Thanks. Leanne 🙂

 

 

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