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01-06-2020 02:21 PM
hello, I have upgraded my plan and phone and been sent a new SIM card. I have followed instructions but I keep getting a message to say "an error occurred in activation" , and 'no service' where it should say EE
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01-06-2020 02:25 PM
Hi @tigger5
Welcome to the EE Community,
Is your old sim is still working and it fits your new phone then you can continue to use your existing sim.
if both sims are now not working call 0800 956 3146 from any other phone & a tech advisor will be able to get your new sim up and running.
Thanks,
David.
01-06-2020 02:25 PM
Hi @tigger5
Welcome to the EE Community,
Is your old sim is still working and it fits your new phone then you can continue to use your existing sim.
if both sims are now not working call 0800 956 3146 from any other phone & a tech advisor will be able to get your new sim up and running.
Thanks,
David.
01-06-2020 02:29 PM
Yes the old one still works. I will put that back in and continue to use it then. Will it work indefinitely? And do `I not need to use the new one?
Thanks so much
01-06-2020 02:30 PM - edited 01-06-2020 02:31 PM
@tigger5 yeah it will continue to work you can keep the new one as a spare incase your current one becomes faulty.
01-06-2020 02:39 PM
Thank you, David, much appreciated
01-06-2020 02:51 PM - edited 01-06-2020 04:46 PM
@tigger5 your welcome if you need any further help in future visit us here on the community 🙂