Information

[stefani-ani]

I m wait my order  3 days but not send me email or sms for my shipment what to do

[Christopher_G]

Hi @stefani-ani

Welcome to the community.

What did you order? We'll do our best to help.

Chris

[stefani-ani]

iPhone 11

[Christopher_G]

Which memory size and colour did you got for, @stefani-ani?

Chris

[stefani-ani]

iPhone 11 purple 128GB

[Christopher_G]

I've checked and that phone is in stock and expected to be dispatched within 1 day, @stefani-ani.

I'd recommend speaking to our Mobile Care team to check your order.

Chris

[stefani-ani]

How to contact with mobile care team

[Leanne_T]

Hi @stefani-ani

Thanks for coming back to us.

You can call us on 150 from an EE phone, or 0800 079 8586 from any other phone 🙂

Thanks.

Leanne.

[stefani-ani]

Hi I’m today call but no one picks up

[Leanne_T]

Hi there @stefani-ani

Thanks for coming back to me.

Someone will answer your call as soon as they're available, if you can keep trying.

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Leanne.