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15-04-2020 07:22 PM
hello
while I called service centre due to closing my account, I answered wrongly twice. So, they said it impossible to be continue anymore. What should I do?
15-04-2020 08:28 PM
@Emilyshin Unfortunately as stores are closed you can not go in to a store to show them your ID as this is what you should be doing to get your account access back. I would call customer services and explain that the normal process of gaining access to your account is not possible.
16-04-2020 12:16 PM
Good Afternoon @Emilyshin.
Thanks for coming to the community.
I would love to see if we can help further.
I have sent you a private message for more information.
Katie.