Order

[Jordanwest08]

I placed and order for a Samsung watch last week 8.4.20. Received an email to say my order was placed and on it's way. I also got given a tracking number. I have has no updates since and my tracking number just says they cannot show my order. 

[Leanne_T]

Hi @Jordanwest08

Thanks for posting on the community.

Could you let me know what size and colour Samsung Watch you have ordered?

Did you make a payment for the Watch when you placed the order?

Hope to hear back from you soon 🙂

Leanne.

[Jordanwest08]

Hello :).

Yes, it was the 44mm silver galaxy active.  

I made an upfront cost of £20 but nothing has been removed from my bank account.

Thank you 

[Leanne_T]

Hi @Jordanwest08

Thanks for coming back to me.

As the payment has not been taken, I would give us a call on 150, our Mobile Care team will check your account and help you with your order.

Let me know how you get on.

Leanne.