Cancel an item off my account.

George7364
Explorer

‎17-11-2021 02:54 PM

I no longer use my mobile wifi on my account. I have been trying to get it deleted off my account and been kept on hold for yonks.

How are you supposed to do it.

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎17-11-2021 03:14 PM

You need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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George7364
Explorer
In response to XRaySpeX

‎17-11-2021 05:26 PM

Yes I tried ringing , put on hold for ages saying they are very busy.
I’m 63 and haven’t got that much time to sit on hold .
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Katie_B
EE Community Support Team

‎17-11-2021 05:36 PM

Hi @George7364. 

 

I have sent you a private message for more details. 

 

Speak soon, 

 

Katie.

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