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Cancel an item off my account.

George7364
Explorer

I no longer use my mobile wifi on my account. I have been trying to get it deleted off my account and been kept on hold for yonks.

How are you supposed to do it.

3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

You need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Yes I tried ringing , put on hold for ages saying they are very busy.
I’m 63 and haven’t got that much time to sit on hold .
Katie_B
EE Community Support Team

Hi @George7364

 

I have sent you a private message for more details. 

 

Speak soon, 

 

Katie.