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No Call Back

Scree
Valued Contributor
Valued Contributor

‎15-12-2021 05:24 PM

Hi,

I spoke to someone on the 7th December to cancel my broadband as I am moving to ireland.

Their computers went down so they said they would call me back but no-one called me back.

 

I need the account cancelled from 7th Dec.


Thanks

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎15-12-2021 05:28 PM

If you called on 7 Dec to cancel your BB, it can't be cancelled on 7 Dec. You need to have given 14 days notice.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Katie_B
EE Community Support Team

‎15-12-2021 05:31 PM

Hi @Scree. 

 

I am so sorry to hear you have not yet received your call back. 

 

I have sent you a private message for more details. 

 

Speak soon, 

 

Katie.

0 Helpful