payg pack unlimted calls

trix1
Investigator
Investigator

‎01-04-2021 01:17 PM

I have been charged 35p for a call to my friend who I have rung many times before. I have unlimted calls on payg £15 pack so I dont know why I was charged. Can any one advise me please

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6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎01-04-2021 01:59 PM

What are the 1st 5 digits of no. called?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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trix1
Investigator
Investigator

‎01-04-2021 02:02 PM

First 5 digits are 07984

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XRaySpeX
EE Community Star
EE Community Star
In response to trix1

‎01-04-2021 02:08 PM

You shouldn't have been charged. It's an EE no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
trix1
Investigator
Investigator
In response to trix1

‎01-04-2021 02:13 PM

Thank you to reply, I did not think I should have been charged either. Its on 35p but its the principal.

If I call ee it will cost me 25p a minute so I don't see that it's worth calling as they keep you hanging on for ages 

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XRaySpeX
EE Community Star
EE Community Star
In response to trix1

‎01-04-2021 02:23 PM

Calls to CS from PAYG are 25p each, not per min.

 

I'm all for principles.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
trix1
Investigator
Investigator
In response to XRaySpeX

‎01-04-2021 02:27 PM

Thanks again I will let it go this time but not cool EE

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