The simpler way to pay as you go

[Stuck-in-SE]

I wish life was that simple. I'm abroad at the moment and my credit has run out (I have an EE top-up account). I've tried everything to top-up my account online with £20. I follow the instructions on the top-up page but each time I get "Ooops, something's gone wrong, try again", I try again and guess what?.......same thing.

I thoroughly fed-up with EE, I'm stuck abroad without credit and, even worse, I received a text notice from EE reminding me that if I don't use my phone number I'm in danger of it being cut-off ("please see our T&C's").......yeah, great, very helpful.  Catch 22.

All I want to do is give EE money, but they're making it impossible!!!  Less than impressed, and I think another provider will get my business when I can eventually return to UK.

[Christopher_G]

Sorry to hear you're having problems topping up, @Stuck-in-SE.

Which of our top up methods have you tried already?

Chris

[Stuck-in-SE]

Hi,

I’ve tried the online EE pay-as-you-go top-up, which asks me for a Visa card and the Billing Address. I can key it all without problems, but when I click ”Pay” it tells me ”Ooops”.

Not much good.

Thanks for asking.

Sent from my iPhone

[Christopher_G]

Is it this Fast Top Up page that you've tried, @Stuck-in-SE?

Chris

[Stuck-in-SE]

Yes, and I’ve just tried twice again!! But the message ”Errors have occurred” comes up in red!! This is so bad!!

Mark.

Sent from my iPhone

[XRaySpeX]

@Stuck-in-SE : Are you using a UK Visa card with a UK billing addy?

[Stuck-in-SE]

Thanks for asking......Yes, it’s a UK bank Visa card.......



Sent from my iPhone

[Leanne_T]

Hi @Stuck-in-SE

How long ago did you receive the message to let you know your account will go into hibernation? 

Have you tried using a different browser? 

Thanks 🙂

Leanne.

[Stuck-in-SE]

Hey,

Yes, I’ve tried different browsers. This extremely useless, unhelpful text message from the address ”-EE-” was sent to me on 15th Jan:

”Hi, it seems quite a while since you last made a call, sent a text or used data. It's important that you use your phone otherwise you may lose your number as per our terms and conditions. Visit http://discover.ee.co.uk/moreinfo/q8g3L3 for more information”.

Yeah, thanks EE, great help......NOT!!

Thanks for replying,
Mark.

Sent from my iPhone

[Leanne_T]

Hi @Stuck-in-SE

Thanks for the quick reply. 

In this case, we would need to check your account to see if this is now in hibernation and is the reason you are unable to top up. 

To do this please call us on +44 7953 966 250, and the team will be happy to help you get this looked into. 

Leanne 🙂