The simpler way to pay as you go

[Stuck-in-SE]

I wish life was that simple. I'm abroad at the moment and my credit has run out (I have an EE top-up account). I've tried everything to top-up my account online with £20. I follow the instructions on the top-up page but each time I get "Ooops, something's gone wrong, try again", I try again and guess what?.......same thing.

I thoroughly fed-up with EE, I'm stuck abroad without credit and, even worse, I received a text notice from EE reminding me that if I don't use my phone number I'm in danger of it being cut-off ("please see our T&C's").......yeah, great, very helpful.  Catch 22.

All I want to do is give EE money, but they're making it impossible!!!  Less than impressed, and I think another provider will get my business when I can eventually return to UK.

[Stuck-in-SE]

Hello Leanne,

Thanks for giving me that number +44 7953 966250 but all I got was a recorded voice giving me choices, one of which was to Top-up. I tried (Option 1) and I followed exactly the same procedure with my UK bank card (plenty enough money in the account to cover a £20 top-up) and it was still rejected. ”The team will be happy to help you”, you said. Well, their was no team. It’s just pre-recorded junk, and wasn’t any help whatsoever.

Thanks anyway,
M.


Sent from my iPhone

[Leanne_T]

Hi @Stuck-in-SE

Thanks for coming back to me.

When you call the number provided, you should be transferred to a member of the team after the recorded message, did you have an option for account queries? 

Thanks. 

Leanne.