order not recieve

[wartzune]

Hey.
I ordered an Samsung galaxy S20 plus on friday.
and i still didn't receive any information about it.
can i get a little help please ? 
thank you!

[Leanne_T]

Hi there @wartzune

Thanks for coming to the community.

What variant Samsung Galaxy S20 did you order?

Did you receive an email confirming your order?

If you have not received this could you check your junk/spam folder, is the email in there?

Speak soon 🙂

Leanne.

[wartzune]

hey.

it was a Cosmic black Samsung S20 Plus 128GB

i got the Email about my order being process.

but i ordered on Friday and the website says 
"Now in stock. Usually dispatched within 1 day to you."

i understand the current situation
and i just wating for an email or an SMS like 

"you're order gonna be delayed" or something like that.

and i still wating for some response.

Thank you!

[Katie_B · Accepted solution]

Hi there @wartzune. 

I am really sorry to hear this, I know it's frustrating when you're excited about a new device. All orders are subject to stock from the manufacturer and we're working with them to ensure we can fulfil orders as quickly as possible.

Once your device is ready for delivery, you will be notified. 

Katie 🙂