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opened a compliant about my contract with ee , but left on hold

Mattywhittaker1
Visitor

Was offer and refund for my account , opened a complaint , still no refund , had to upgrade to get the service I wanted , tryed to call a 0800 number this morning and found I’ve been bared , but was told these number been added to my price plan , bear in mine I pay £107 a month on this , and been on hold for 2:45 min , still on with the same adviser and still not put me though to complaints or cancellation team, still refusing me to speak to a manger or a complaints or cancellation team , (Shane from counterwaterford in Ireland ) But still being refused to do this , total disregard to what I want to put forward 

1 REPLY 1
Christopher_G
EE Community Support Team

Hi @Mattywhittaker1

 

Welcome to the community.

 

I'm sorry to hear that, it isn't what we like to see at all. Have you managed to get sorted since posting?


Chris